Stephanies Spa Retreat

At Stephanies we are consistently striving to be the best, we would truly appreciate you taking the time to fill out our questionnaire below.

All Spa Surveys for the month will go in to a draw to win a 30 minute essential massage at Bulimba or Sofitel Spa.

Your name (optional)
Contact phone (optional)
Email address
Spa location	Stephanies Bulimba
	Stephanies Sofitel Brisbane
Please tick the relevant box as per your assessment (1=very low/bad, 5= exceptional/Excellent)
1. Was the initial appointment process and treatment confirmation handled professionally and efficiently?
	Yes No
2. Did you get your preferred appointment time?
	Yes No
3. Were you acknowledged at reception with a welcoming smile?
	Yes No
4. Did your therapist introduce herself/himself to you?
	Yes No
5. How confident were you with your therapist?
	1 2 3 4 5
6. Did your treatment meet your expectations?
	Yes No
7. Did you receive the treatment service you expected?
	Yes No
8. Did your therapist listen to you, offer suggestion and follow your instructions throughout your visit?
	Yes No
9. Were you shown ways to take care of your skin & body at home in between your spa visits?
	Yes No
10. What was your impression of the cleanliness of the spa areas?
	1 2 3 4 5
11. Were you impressed enough with your therapist that you will return to the same therapist next time?
	Yes No
12. What was your overall impression of the feeling between yourself and team at Stephanie’s?
	1 2 3 4 5
13. What suggestions could you put forward to improve your experience at Stephanie’s Urban Spa or Stephanie’s Spa Retreat?