Choosing treatments…
Our spa team will be pleased to advise you to ensure you choose treatments specifically suited to your special needs. Treatments may be combined to make unique spa experiences.

When to arrive…
To enhance your spa experience, we encourage you to arrive 10 minutes prior to your treatment. This will allow time for you to complete a consultation form and indulge yourself with one of our luxurious robes and a pair of spa slippers. Leave your cares at the door and unwind in our calming, therapeutic and relaxed Tranquillity lounge. Giving yourself time prior to your treatment will help to optimise the overall effect of your visit to Stephanies® and completely re-balance your mind, body and spirit.

What happens if I am late…
Arriving late will simply limit the length of your treatment and therefore lessen your time spent with us. Treatments will always finish as scheduled in order to not delay and inconvenience the next client.

Cancellation policy…
Cancellation or rescheduling of your appointment is free of charge if made 24 hours in advance. A credit card number is required at the time of booking to secure your spa appointment. If you fail to show for your appointment without notice to Stephanies®, the total treatment cost will be charged.

Rates and payment of spa services…
All rates and services are inclusive of GST and may be subject to change without notice. The spa accepts cash and all major credit cards. Hotel guests may charge spa services to their room account.

Parking…
All guests of Stephanies® Spa Retreat receive complimentary parking for their time spent at the Retreat (minimum one
hour treatment time). Please ask our friendly reception staff upon booking for further details. Subject to availability.

What should I bring…
On arrival our spa receptionist will greet you and you will be asked to change into a spa robe and slippers and secure your belongings in your personal locker. Towels, showers and toiletries are all provided for you. Please bring swimwear bottoms for the Opal Rasul Temple and any Bath Therapy treatments or we can provide you with hygienic, disposable underwear. If you intend to make use of the hotel’s pool and spa, please bring your own suitable attire. Please leave your valuables at home as Stephanies® cannot take responsibility for belongings left unattended in the spa.

Complimentary services…
Services for all our guests include:
•Robes, slippers and towels
•Private change rooms, toiletries, showers, lockers and hairdryers
•Seasonal fruit, sorbet, herbal tea, and citrus infused water signature refreshments
•Complimentary Sofitel parking (minimum one hour treatment time).

Use of aquatic facilities…
As a guest of Stephanies® Spa Retreat use of our showers prior to or after your therapy session is available. Sofitel’s pool and spa is available on weekdays with a minimum booking of a one hour treatment; use of this area on weekends is subject to availability. Please ask our friendly reception staff for further details.

Lifestyle activities...
Relaxation and Yoga Classes are coming soon. Please call spa reception for further details.

Special requirements…
Our team is happy to assist with any special requirements you may have. Please inform our spa coordinator of any special dietary requirements, refreshments etc you need, so you can properly experience the lifestyle benefits of our spa.

Medical conditions…
Please inform your spa receptionist and spa therapist of any health concerns that you may have when making your booking and when completing your client card. Our expert therapists can correctly advise on special conditions.

Pregnancy….
We recommend that you wait until your second trimester to enjoy massage and body therapies and there will be some spa therapies that you will not be able to experience during your pregnancy, however you can relax and enjoy skin therapies and hand and foot therapies at any time during your pregnancy. Please inform reception upon your time of booking regarding your pregnancy. We are happy to advise you on suitable treatments for you during this special time.

Privacy policy…
Our beautiful surroundings are designed for you to relax and enjoy quiet time out. We ask that you please respect the peace and privacy of others by ensuring mobile phones are turned off and by using a lowered voice.

Spa cuisine…
Our exclusive Spa Cuisine is expertly prepared especially for you by the Sofitel Head Chef. A delicious snack, lunch or dinner can easily be organised for you. Please choose from the exquisite Spa Cuisine menu prior to your treatment.

Twin suite…
We offer a specifically designed room for precious time out for two. Our Twin Suite is the perfect way to enjoy and experience our ultimate pampering with a special friend, relative or partner.

Group bookings…
Spa time is the perfect way to celebrate in style with friends or family. We are delighted to help you organise a wonderful spa experience to suit your requirements.

Corporate spa escapes…
Spa escapes are just what your team members need. With a wide range of treatments and packages, Stephanies® Gift Vouchers, Home Spa Products or Spa Escape Parties are the perfect way to reward your team members or to simply say thank you.

Spa memberships...
Ask about our elite spa membership programs for wellness and revitalisation. Our promise is the creation of a beautiful, memorable experience with every visit, making it the perfect gift to yourself or those you cherish the most.

Gift vouchers…
Give time out and wellbeing to your loved one. Stephanies® Gift Vouchers are unforgettable presents for friends, family, and colleagues whatever the occasion. Beautifully presented they guarantee to impress and can be customised to your needs with a selection of treatments and signature home spa products.
Conditions:
•Gift vouchers maybe redeemed at any Stephanies® spa.
•Please bring your gift voucher with you on your visit to the spa.
•Expired gift vouchers will not be honoured.
•If you do not keep an appointment the gift voucher will become void.
•Gift vouchers are not redeemable in part or for cash.
•Gift vouchers are non refundable.

Stephanies® Spa Rewards…
Joining Stephanies® Spa Rewards program will entitle you to members’ only specials, bonus spa dollars to use on any spa treatments at Stephanies®, sneak previews of new products and spa offers. Members also receive invitations to VIP events, a monthly e-spa magazine and special offer mail-outs. Being a Stephanies® Spa Rewards member you have private access to your own account online. When you receive your card please remember to log on to our website www.stephanies.com.au click on rewards link to change your card password to a personal password of your choice, please read and agree to our terms and conditions, and don’t forget to bring your Spa Rewards card with you every time you visit Stephanies®.

Bridal showers…
Share some fun and pampering time with your wedding party. Escape together for a few hours or a full day. Enjoy delicious spa cuisine and bring a bottle of your favourite bubbles to celebrate in style. We will happily design a package to suit your budget.

Bridal memberships (‘I Do Spa’)…
We will provide you with all the essential beauty treatments. Attention to detail is the focus in these packages to ensure you will be the most breathtaking bride ever. To prepare for your special day, please make a booking for a complimentary consultation. Please collect our bridal brochure from the spa reception or log onto our website www.stephanies.com.au