Choosing treatments…
Our spa team will be pleased to advise you to
ensure you choose treatments specifically suited
to your
special needs. Treatments may be combined to make
unique spa experiences.
When to arrive…
We recommend you arrive at least 15 minutes prior
to your treatment to allow time for you to change
and complete a consultation form. We encourage
you to make use of our tranquility room and relaxing
surroundings.
What happens if I am late…
Arriving late will simply limit the length of
your treatment and therefore lessen your time
spent with us.
Treatments will always finish as scheduled in
order to not delay and inconvenience the next
client.
Cancellation policy…
The treatments you select are reserved especially
for you. We appreciate your cooperation by giving
24
hours notice if you need to reschedule or cancel
your appointment.
A credit card number is required at the time of
booking to secure your spa appointment. No shows
will
incur payment of the total treatment cost.
Rates and payment of spa services…
All rates and services are inclusive of GST and
may be subject to change without notice.
The spa accepts cash and all major credit cards.
Hotel guests may charge spa services to their
room
account.
Parking…
All guests of Stephanies Spa Retreat receive complimentary
parking for their time spent at the Retreat
(minimum one hour treatment time). Please ask
our friendly reception staff upon booking for
further
details. Subject to availability.
What should I bring…
On arrival our spa receptionist will greet you
and you will be asked to change into a spa robe
and
slippers and secure your belongings in your personal
locker. Towels, showers and toiletries are all
provided for you. Please bring swimwear bottoms
for the Opal Rasul Temple and any Bath Therapy
treatments or we can provide you with hygienic
disposable underwear. If you intend to make use
of
the hotel’s pool and spa, please bring your
own suitable attire. Please leave your valuables
at home as
Stephanies cannot take responsibility for belongings
left unattended in the spa.
Complimentary services…
Services for all our guests include:
• Robes, slippers and
towels
• Private change rooms,
toiletries, showers, lockers and hairdryers
• Seasonal fruit, sorbet,
herbal tea, and citrus infused water signature
refreshments
• Complimentary Sofitel
parking (minimum one hour treatment time).
Use of aquatic facilities…
As a guest of Stephanies Spa Retreat use of our
showers prior to or after your therapy session
is
available. Sofitel’s pool and spa is available
on weekdays with a minimum booking of a one hour
treatment; use of this area on weekends is subject
to availability. Please ask our friendly reception
staff for further details.
Lifestyle activities
Relaxation and Yoga Classes are coming soon. Please
call spa reception for further details.
Special requirements…
Our team is happy to assist with any special requirements
you may have. Please inform our spa
coordinator of any special dietary requirements,
refreshments etc you need, so you can properly
experience the lifestyle benefits of spa.
Medical conditions…
Please inform your spa receptionist and spa therapist
of any health concerns that you may have when
making your booking and when completing your client
card. Our expert therapists can correctly advise
on special conditions.
Pregnancy…
We recommend that you wait until your second trimester
to enjoy massage and body therapies and
there will be some spa therapies that you will
not be able to experience during your pregnancy,
however you can relax and enjoy skin therapies
and hand and foot therapies at any time during
your
pregnancy. Please inform reception upon your time
of booking regarding your pregnancy. We are
happy to advise you on suitable treatments for
you during this special time.
Privacy policy…
Our beautiful surroundings are designed for you
to relax and enjoy quiet time out. We ask that
you
please respect the peace and privacy of others
by ensuring mobile phones are turned off and by
using
a lowered voice.
Spa cuisine…
Our exclusive Spa Cuisine is expertly prepared
especially for you by the Sofitel Head Chef. A
delicious
snack, lunch or dinner can easily be organised
for you. Please choose from the exquisite Spa
Cuisine
menu prior to your treatment.
Twin suite…
We offer a specifically designed room for precious
time out for two. Our Twin Suite is the perfect
way to enjoy and experience our ultimate pampering
with a special friend, relative or partner.
Group bookings…
Spa time is the perfect way to celebrate in style
with friends or family. We will be delighted to
help you organise a wonderful spa experience to
suit your requirements.
Spa memberships
Ask about our elite spa membership programs for
wellness and revitilisation. Our promise is the
creation of a beautiful, memorable experience
with every visit, making it the perfect gift to
yourself or those you cherish the most.
Gift vouchers…
Give time out and wellbeing to your loved one.
Stephanies Gift Vouchers are unforgettable presents
for friends, family, and colleagues whatever the
occasion. Beautifully presented they guarantee
to impress and can be customised to your needs
with aselection of treatments and signature home
spa products.
Conditions
Please bring your gift voucher with you on your
visit to the spa. Expired gift vouchers will not
be honoured. If you do not keep an appointment
the gift voucher will become void. Gift vouchers
are not redeemable in part or for cash. Gift vouchers
are non refundable.
Bridal memberships (‘I Do Spa’)…
We will provide you with all the essential beauty
treatments. Attention to detail is the focus in
these packages to ensure you will be the most
breathtaking bride ever. To prepare for your special
day please make a booking for a complimentary
consultation. Bridal Shower Packages are also
available so you can share some fun and pampering
time with your bridesmaids and friends. We will
happily design a package to suit your needs. Please
collect our bridal brochure from the spa reception
or log onto our website www.stephaniessparetreat.com.au.
